Delivery
Orders are prepared from Monday to Friday, with the exception of public holidays. Orders placed on Saturday and Sunday are processed on the following Monday.
Le spese di spedizione sono automaticamente calcolate alla conclusione dell’ordine e variano in base al paese di destinazione. La spedizione verso alcuni paesi è offerta negli ordini superiori a 200€. Si prega di selezionare il proprio paese di destinazione dalla lista presente sulla pagina di check-out. A seconda del paese di destinazione può essere richiesto il pagamento degli oneri doganali e di tasse locali, che sarà ad ogni modo a carico del cliente.
Items are delivered to the address given by the customer when placing the order; no further change of the delivery address is allowed after the order is confirmed.
no further change of the delivery address is allowed after the order is confirmed.
NB: Fragrances are flammable products. Their transportation is subject to strict regulations, as they must be dispatched as dangerous goods. Due to this strict transport regulation, shipping costs are more expensive.
SHIPPING COST
Cost and delivery times depending on the country
Europe
COUNTRY |
DELIVERY METHOD |
DELIVERY DELAY |
COST |
Austria |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Belgium |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Bulgaria |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Cyprus |
Express shipping |
2-5 business days |
50€ |
Croatia |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Denmark |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Estonia |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Finland |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
France (Metropolitan) |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Germany |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Greece |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Ireland |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Italy |
Express shipping |
2-5 business days |
Free Shipping |
Latvia |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Lithuania |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Liechtenstein |
Standard shipping |
5-7 business days |
28 € |
Express shipping |
2-5 business days |
50€ |
|
Luxembourg |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Malta |
Express shipping |
2-5 business days |
50€ |
Norway |
Standard shipping |
5-7 business days |
28 € |
Express shipping |
2-5 business days |
50€ |
|
Netherlands |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Poland |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Portugal (excl. Azores and Madeira) |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Portugal: Azores and Madeira |
Express shipping |
2-5 business days |
50€ |
Principality of Monaco |
Standard shipping |
5-7 business days |
28€ |
Express shipping |
2-5 business days |
50€ |
|
Repubblica Ceca |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Romania |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
San Marino |
Express shipping |
2-5 business days |
30€ |
Slovakia |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Slovenia |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Spain: Canary Island |
Express shipping |
2-5 business days |
50€ |
Spain (excl. Canary Isl) |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Sweden |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Switzerland |
Standard shipping |
5-7 business days |
28 € |
Express shipping |
2-5 business days |
50€ |
|
Hungary |
Standard shipping |
5-7 business days |
18 € |
Express shipping |
2-5 business days |
50€ |
|
Vatican City |
Express shipping |
2-5 business days |
30€ |
To our UK customers: you can shop In Astra on hoohaa.co.uk
Returns
We accept returns for all unopened products within 14 days of the delivery date. Upon reception of your order, we invite you to use the trial sample included in the parcel.
We can accept returns only if the protective sealing is fully intact and if the product is in perfect condition. We reserve the right to deny returns if the products show signs of opening and/or use.
Discovery set cannot be returned.
To request a return, we invite you to contact our customer service at customercare@inastra.com