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Delivery and returns

Delivery

Orders are prepared from Monday to Friday, with the exception of public holidays. Orders placed on Saturday and Sunday are processed on the following Monday. 
Le spese di spedizione sono automaticamente calcolate alla conclusione dell’ordine e variano in base al paese di destinazione. La spedizione verso alcuni paesi è offerta negli ordini superiori a 200€. Si prega di selezionare il proprio paese di destinazione dalla lista presente sulla pagina di check-out. A seconda del paese di destinazione può essere richiesto il pagamento degli oneri doganali e di tasse locali, che sarà ad ogni modo a carico del cliente.
Items are delivered to the address given by the customer when placing the order; no further change of the delivery address is allowed after the order is confirmed. 
no further change of the delivery address is allowed after the order is confirmed. 
NB: Fragrances are flammable products. Their transportation is subject to strict regulations, as they must be dispatched as dangerous goods. Due to this strict transport regulation, shipping costs are more expensive.

SHIPPING COST

Cost and delivery times depending on the country

Europe

COUNTRY

DELIVERY METHOD

DELIVERY DELAY

COST

Austria

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Belgium

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Bulgaria

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Cyprus

Express shipping

2-5 business days

50€

Croatia

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Denmark

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Estonia

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Finland

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

France (Metropolitan)

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Germany

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Greece

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Ireland

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Italy

Express shipping

2-5 business days

Free Shipping

Latvia

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Lithuania

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Liechtenstein

Standard shipping

5-7 business days

28 €

Express shipping

2-5 business days

50€

Luxembourg

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Malta

Express shipping

2-5 business days

50€

Norway

Standard shipping

5-7 business days

28 €

Express shipping

2-5 business days

50€

Netherlands

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Poland

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Portugal (excl. Azores and Madeira)

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Portugal: Azores and Madeira

Express shipping

2-5 business days

50€

Principality of Monaco

Standard shipping

5-7 business days

28€

Express shipping

2-5 business days

50€

Repubblica Ceca

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Romania

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

San Marino

Express shipping

2-5 business days

30€

Slovakia

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Slovenia

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Spain: Canary Island

Express shipping

2-5 business days

50€

Spain (excl. Canary Isl)

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Sweden

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Switzerland

Standard shipping

5-7 business days

28 €

Express shipping

2-5 business days

50€

Hungary

Standard shipping

5-7 business days

18 €

Express shipping

2-5 business days

50€

Vatican City

Express shipping

2-5 business days

30€

To our UK customers:  you can shop In Astra on hoohaa.co.uk

Returns

We accept returns for all unopened products within 14 days of the delivery date. Upon reception of your order, we invite you to use the trial sample included in the parcel.
We can accept returns only if the protective sealing is fully intact and if the product is in perfect condition. We reserve the right to deny returns if the products show signs of opening and/or use.
Discovery set cannot be returned.

To request a return, we invite you to contact our customer service at customercare@inastra.com